Active Halton Leisure FAQ’s
Update 17th May Road Map changes:
Indoor gatherings of either six people (the ‘rule of six’) or two households can now take place.
What does this mean?
It means that any indoor activity should this be badminton, football, table tennis on a casual basis can take place between two households or up to a maximum of 6 people. So in essence a group of 6 customers could come in and pay for a football pitch and play 3v3 however under no circumstances can we permit indoor activity on a casual basis to be played over the two households or the rule of 6.
Is a block booking a casual or organised sport?
Unless the booking lead name can provide evidence that they are a qualified instructor, club, national governing body, company or charity and follow sport-specific guidance where appropriate then the block booking is NOT permitted and therefore will be seen as a casual session, thus meaning they have to abide by the rule of 6 or two households restrictions.
So what is organised sport and how can it return?
Organised sport and physical activity must be formally organised by a qualified instructor, club, national governing body, company or charity and follow sport-specific guidance where appropriate.
Organised indoor adult and children sport and physical activity can return (including exercises classes) subject to sport-specific guidance. For organised indoor sport and physical activity, there’s no limit on group numbers so long as people adhere to capacity restrictions on indoor facilities.
If the sport is not formally organised, or the sport-specific guidance is not being followed, this is considered to be informal or self-organised sport and will need to follow the guidance on legal gathering limits (groups of up to 30 people outdoors and groups of six or two households indoors) and follow social distancing rules.
Our classes are back! at both Kingsway and Brookvale, pre booking will be required and due to social distancing are class numbers are still reduced. We advise you book ahead of the day. To see our timetables please click the below link
Sauna & Steam room
Our sauna and steam room are now open at Kingsway leisure centre for members only. You will need to phone reception on 0151 495 2200 to make a booking.
12th April Reopening
Kingsway Leisure Centre and Brookvale Recreation Centre are now OPEN!
- Do I have to pre book?
We advise pre booking for all of our sessions. Due to social distancing in the changing rooms our swimming numbers are lower than normal and sessions are popular so be aware these sessions are filling on the day they are released.
- How long will the gym slots be?
Gym sessions at our centres have now been extended to at least 120 minutes and you don’t need to leave the gym until you’re ready. You will be able to stay in the gym for the amount of time you need to train we have also changed our entry policy as we understand it’s hard to get in on the hour! So you can enter when you like, all we ask is that you book for the 2 sessions that you cross over into for track & trace. Due to social distancing we are still running at reduced capacity so pre booking is essential to secure your place.
- When can I pre book?
You can book online 8 days in advance from 7am via the below link https://online.activehalton.co.uk/Membership/en/public/home
Phone bookings are 7 days in advance from 7am please call your site on the below numbers:
Kingsway – 0151 495 2200
Brookvale – 01928 712051
- When creating an account online it’s saying email address already in use?
If you get a error message saying your email is already in use please make sure you have pressed I’m a member and added your membership number to link your online account with your membership. If you don’t have a LIVE membership your email could be linked to an old account, please contact your local centre and the Fitness Team will be able to help create your new account.
- Will changing rooms be available for non-swimming based activities?
All leisure sites dry changing rooms (for gym, class and racket sports) will be available to use until where possible we advise customers to
- When will my membership restart?
Your membership will reactivate on 12/04/2021 and you can start using the centre from this date. Your first Direct Debit collection will be the first working day of May, we will only be taking 50% of your full direct debit amount.
- I am not ready to come back yet, what are my options?
The option to Freeze is always available. Please contact our Fitness Team to let us know that is what you wish to do.
- What will happen to the date of my annual membership renewal?
We will extend the renewal date of your membership and any associate memberships by the number of months the Centre has been closed for.
- What are my Centre’s opening hours?
Active Halton Centres are open 7 days a week. Current opening hours are:
- Monday – Friday 7am – 9pm
- Saturday 8am – 4pm
- Sunday 9am – 4pm
- Do I need to wear a face covering?
As per Government guidance all our customers are now required to wear face coverings inside all Active Halton Centres.
Face coverings are mandatory from entry to the building and throughout the customer journey including all internal queuing areas (not external) and when spectating activities within the building (e.g. swimming lessons).
The normal exemptions as stipulated by Government apply in terms of those who do not need to wear face coverings for example those with disabilities or certain health conditions, such as respiratory or cognitive impairments that makes it difficult for them to wear a face covering.
Face coverings can be removed when entering an activity space (e.g. gym, studio, and poolside) for the duration of the activity.
You do not need to wear a face covering whilst in the gym or during a group exercise class but must do so if moving between separate activity spaces during your visit.
- I have symptoms of Covid-19, can I visit the centre?
If you are showing any signs or symptoms of coronavirus (COVID-19), please do not visit our leisure centres, get tested for the virus and self-isolate whilst you await your results, and of course if you test positive for the virus.
- My area is in local lockdown, can I still visit the centre for a workout or swimming lessons?
We ask that you follow the guidelines set out by your local council in regard to lockdown. This helps us ensure our centres can remain safe places for our people to use. If you’re local council is advising you to stay within the county then please follow that advice.
- Can I bring my kids swimming?
We have 2 sessions on offer for family’s to swim, our Splay and play sessions are for children up to the age of 5 these session are run in the small pool at Kingsway leisure center. Our Family swim sessions are run at both Kingsway and Brookvale and all ages can attend, under 8’s must be accompanied by an adult at all times. For more information please read the below link